Returns & Refunds Policy
All of our sales are final, no refunds can be processed due to all of our shin guards being personalised and manufactured on demand, specifically for the customer. We always email you your final design for approval before production to ensure you are satisfied with your product.
To be eligible for a replacement, your item must have been damaged in the delivery process or if a mistake has been made by us when personalising your custom item. You must provide photo evidence of damages or errors. If this is the case, please contact us at firstname.lastname@example.org with your Order Number so we can find a solution.
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You will be responsible for paying for your own shipping costs for returning your item.
If for some reason the shipment from us does not get delivered to you after 15 working days from shipping day, we will look into this and consider the parcel as lost.