Frequently Asked Questions
WHAT SIZE OF SHIN PADS DO I NEED?
We produce two sizes of shin pads, 14cm and 18.5cm in length. When it comes to shin pads, players usually have their own personal preference with either bigger or smaller shin pads, regardless of their height.
However if you are purchasing as a gift and are unsure which size to get, our general sizing guidance is:
- The 14cm size is recommended for children between approximately 110-145cm (6-11 years old)
- The 18.5cm size is recommended for players approximately 145cm+ (11+ years old and adults)
HOW LONG DO PERSONALISED SHIN PADS TAKE TO MAKE?
After you complete your order, our designer will send you the mock up design of your custom shin pads to the email address you provided. Please allow up to three working days to receive the design. If you are happy to proceed with the mock up design and agree to our Terms & Conditions, reply by email with your confirmation to proceed to production. If you need any amends, email your comments through to us and we will work to make changes to the design.
We will produce the shin pads on receipt of your email approval and ship them to your address provided. We aim to manufacture and ship your shin pads within 5-7 business days of design approval.
Please note this is subject to change if any delays occur or if we are in a busy period of the year. We suggest to always order well in advance if you need this for a special occasion.
WHAT IMAGES SHOULD I USE FOR MY ORDER?
Here are some tips for choosing the best images for your shin pads:
- For the best image quality on your shin pads, we recommend that you send high resolution JPEG or PNG image files
- Websites like Facebook, Instagram etc. reduce the quality of images when they store them online. Please use the original photo file wherever possible (e.g. from your phone or camera)
- The same applies for using screenshots and images received via Whatsapp or any other messaging platform. Please try to use the original file where possible
- Do not use scanned images
If we notice your image is of poor quality, we will try to get in touch, but we cannot guarantee this.
We will do the best we can with the image we receive, but providing a quality photo remains your responsibility.
WHAT MATERIALS ARE THE SHIN PADS MADE OF?
The shin pads are made from a variety of polypropylene plastic, offering excellent impact absorption with a special finish for sublimation, ensuring your designs look fantastic. The soft padded EVA foam liner ensures the shin pads are comfortable against your leg.
WILL THE SHIN PADS PROTECT ME FROM DANGEROUS TACKLES?
The strong materials we use are chosen because they are very sturdy and offer a high energy absorption capacity during football/soccer games. Our shin pads are designed to protect you from any direct impact to the area the shin pads are covering, but are not designed to fully protect against serious injuries cause as a result of violent or forbidden tackles.
CAN I PUT MY SHIN PADS IN THE WASHING MACHINE?
When our personalised shin pads are put in a washing machine, this can cause scratches and damage to the custom design. Do not put them in a washing machine, but instead clean them carefully with a damp cloth. After use, store the shin guards in a dry area, preferably with fresh air.
DO YOU OFFER DISCOUNTS ON BULK ORDERS?
Yes, if you wish to benefit from bulk discounts, please do not hesitate to ask us for a quote using our contact form. Include your approximate quantity for an accurate price.
MAY I USE IMAGES FROM OTHER PEOPLE, LOGOS, BRANDS, ETC?
MIY Football requests the purchaser not to include any names, images, brands, etc. if they do not possess usage rights and reserves the right to refuse their inclusion on the design. The client assumes full responsibility for the usage of the provided elements for inclusion in the shin pads' design.
CAN I SEE MY DESIGN BEFORE MY SHIN PADS ARE PRODUCED?
Yes, after we design your shin pads, we will email the design for you to approve. Once approved by you, we will produce your shin pads and ship out the next working day.
CAN I RETURN MY PERSONALISED SHIN PADS?
No, it is not possible to return or exchange personalised shin pads after production, except in cases of defective or faulty products.
I WANT TO ORDER A PAIR OF PERSONALISED SHIN PADS, BUT I DON'T KNOW WHAT DESIGN I WANT. CAN I ASK FOR YOUR HELP?
Of course! Just contact us by email or through our social media, and our in-house designer will provide all information regarding the personalisation of your shin pads.
We currently accept PayPal, Visa, Mastercard, Amex, Maestro, Apple Pay, Google Pay as payment methods.
HOW DO YOU SHIP YOUR ITEMS?
We use Royal Mail for all shipping, both domestic and international. Domestic items are expected to arrive within 1-4 working days (depending on postage chosen at checkout). International items are expected to arrive within 5-10 days. These are subject to change.
HOW MUCH DOES SHIPPING COST?
UK: £3.00 Royal Mail 2nd Class (3-4 working days), £4.00 Royal Mail 1st Class (1-2 working days)
CAN I CANCEL MY ORDER?
Once you have approved your design, cancellation is no longer available.